Frequently Asked Questions (FAQ) – The Laurent Hompes Collection
Your guide to shopping authentic pieces originally from Scotch & Soda
Are the products on laurenthompes.com authentic?
Yes, without exception. Every item sold on laurenthompes.com is 100% authentic. We never sell counterfeits, replicas, or imitation products. Each piece undergoes a quality check before being listed, ensuring that you receive only genuine Laurent Hompes merchandise.
What types of products can I find in the Laurent Hompes collection?
The Laurent Hompes collection includes a wide variety of men’s and women’s apparel and accessories. Our typical inventory features:
- Tailored blazers and casual jackets
- Button‑down shirts and printed T‑shirts
- Denim jeans and chinos
- Knitwear and sweaters
- Dresses, skirts, and jumpsuits
- Scarves, hats, and bags
How do I choose the correct size?
Because sizing can vary slightly between different seasons and styles from the original production, we provide a detailed size guide on every product page. We strongly recommend that you measure a similar garment you already own and compare those measurements (chest, waist, length, sleeve, etc.) to the measurements listed for the Laurent Hompes item you wish to buy. If you are still unsure, please refer to the automated size assistance tool available during checkout. We do not offer personalized sizing advice, but the on‑page guide is designed to help you order with confidence.
Can I change or cancel my order after I place it?
Once you submit an order on laurenthompes.com, our system immediately begins processing it to ensure fast handling. Therefore, we cannot guarantee that changes or cancellations will be possible. However, you can log into your account and check your order status. If the order is still marked as “Processing,” you may be able to request a modification using the self‑service option. If the order has moved to “Preparing for Shipment,” no changes or cancellations can be made. We appreciate your understanding.
What payment methods does laurenthompes.com accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept digital payment options such as PayPal, Apple Pay, and Google Pay, depending on your region. All payment transactions on laurenthompes.com are encrypted and secure. We never store your full payment details on our servers.
How can I track my order?
After you complete your purchase, you will receive an order confirmation email. Once your Laurent Hompes items have been packed and handed to the shipping carrier, we will send you a dispatch email containing a unique tracking number and a link to the carrier’s tracking portal. You can also track your order at any time by logging into your account on laurenthompes.com and viewing your order history. Please allow up to 24 hours for tracking information to appear after you receive the dispatch email.
What is your return and exchange policy?
We want you to be completely satisfied with your Laurent Hompes purchase. If for any reason you are not, you may initiate a return within 14 days of receiving your order. Returned products must be unused, unwashed, unworn, and with all original tags still attached. They must also be in the original packaging. Exchanges are handled by returning the original item and placing a new order separately, because we cannot guarantee that the same item will still be available. Please review the full return instructions in the Returns section of laurenthompes.com. Return costs are clearly displayed in that section, and they are the responsibility of the buyer unless the item arrived defective or incorrect.
Do you ship to my country?
laurenthompes.com ships to many countries worldwide. The best way to find out if we ship to your location is to add an item to your shopping cart, proceed to checkout, and enter your full shipping address. The website will then show you all available shipping options for your country. Please be aware that international orders may be subject to local customs duties, taxes, or import fees. These charges are solely the responsibility of the buyer. We cannot predict or pay these fees for you.
What if my package arrives damaged?
Although we pack every Laurent Hompes item with care, damage can occasionally happen during transit. If your order arrives with visible damage to the outer box or the product itself, you must document it immediately. Take clear, well‑lit photos of the damaged packaging and the damaged item(s). Then, within 48 hours of delivery, go to the “Order Help” section on laurenthompes.com and submit a claim using the automated damage report form. Claims submitted after 48 hours may not be eligible for a resolution. If your claim is approved, we will guide you through the next steps directly through the website’s messaging system.
What if my package is missing items or shows signs of tampering?
If your order arrives with missing products or if the packaging appears to have been opened or tampered with, please follow the same procedure as for damaged items. Document everything with photos, including the sealed areas of the box. Submit a report through the automated form within 48 hours of delivery. We will investigate the issue with our fulfillment team and the carrier. Please note that we do not offer telephone support for missing items; all communication happens through the website’s secure messaging portal.
Are there any discounts or promotions on laurenthompes.com?
From time to time, laurenthompes.com offers site‑wide promotions, seasonal sales, or clearance events on selected Laurent Hompes products. Any active discount codes will be displayed on our homepage or at the top of each category page. You can enter your discount code at checkout before finalizing your payment. We currently do not operate a loyalty or points program. To receive automated notifications about future sales, you may subscribe to our newsletter via the pop‑up form on the website. Please note that all marketing communications are automated; we do not send individual promotional emails.
Can I find Laurent Hompes products in physical stores?
No. The Laurent Hompes collection is exclusively available online at laurenthompes.com. We do not operate any physical boutiques, nor do we sell through third‑party department stores or marketplaces. This exclusive online model allows us to offer competitive pricing and a streamlined customer experience.
I have a question that is not answered here. What should I do?
For any other concerns or questions, please use the “Contact” form located in the footer of laurenthompes.com. Due to the volume of inquiries, we respond through the website’s messaging system only. We do not provide phone, email, or live chat support. When you submit your message, please include your order number (if applicable) and as much detail as possible. We aim to reply within 2–3 business days. Thank you for your patience.