Privacy Policy

Privacy Policy – Laurent Hompes Collection
Last updated: Effective immediately for all visitors and customers of laurenthompes.com

Welcome to laurenthompes.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase products from the Laurent Hompes collection. Please read this policy carefully. By using our website, you consent to the practices described below.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on laurenthompes.com, place an order for Laurent Hompes products, subscribe to our newsletter, or otherwise interact with our website. The types of information we may collect include:

Personal identification information: Name, billing address, shipping address, payment card details (processed securely by our third‑party payment processors), and date of birth (if voluntarily provided for age verification).
Account credentials: Username, password, and security questions and answers.
Order information: Products purchased, order date, order value, and order history.
Communication data: Messages, comments, or questions you submit through our automated website forms.
Technical data: IP address, browser type and version, time zone setting, browser plug‑in types, operating system and platform, and device identifiers.
Usage data: Information about how you navigate and interact with laurenthompes.com, including pages viewed, time spent on pages, clickstream data, and referring website addresses.

We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please use the automated help form on our website so we can delete that information.

2. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:

Order processing and fulfillment: To process your payments, pack and ship your Laurent Hompes products, provide order confirmations, and send dispatch notifications.
Customer account management: To create and maintain your account, verify your identity, and allow you to view your order history and return status.
Customer support: To respond to your inquiries submitted through the automated forms on laurenthompes.com.
Improving our website and products: To analyse usage trends, monitor the performance of our website, and identify areas for improvement.
Security and fraud prevention: To detect and prevent fraudulent transactions, unauthorised access, and other malicious activities.
Legal compliance: To comply with applicable laws, regulations, court orders, or requests from law enforcement agencies.
Marketing communications (with your consent): To send you automated newsletters, promotional offers, and updates about the Laurent Hompes collection. You may unsubscribe at any time using the link provided in any marketing message.

We will never use your personal information for purposes that are incompatible with this Privacy Policy without notifying you and, where required, obtaining your consent.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties in order to operate laurenthompes.com:

Service providers: We engage trusted third‑party companies to perform functions on our behalf, such as payment processing, fraud detection, order packing, shipping carriers, and data analytics. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data.
Legal and regulatory authorities: We may disclose your information if required to do so by law, or in response to a valid legal request (e.g., a subpoena, court order, or government investigation).
Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving the Laurent Hompes business, your personal information may be transferred to the successor entity. We will notify you through a prominent notice on laurenthompes.com before such a transfer takes place.

We do not otherwise share your personal information with third parties without your explicit consent.

4. Cookies and Tracking Technologies

Laurenthompes.com uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience. Cookies are small text files placed on your device when you visit a website. We use:

Essential cookies: Necessary for the website to function properly. These allow you to navigate the site, add items to your cart, and complete the checkout process. Without these cookies, services you have requested (such as placing an order) cannot be provided.
Preference cookies: These remember your choices, such as language preferences and currency settings, so you do not have to reset them each time you visit.
Analytics cookies: We use these to collect aggregated information about how visitors use laurenthompes.com. This helps us improve website performance and user experience.
Marketing cookies (with your consent): These track your browsing habits across our website to deliver advertisements that are relevant to you.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please be aware that disabling essential cookies may prevent you from using certain features of laurenthompes.com, including placing orders.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information: We keep your account data for as long as you maintain an account with laurenthompes.com. If you close your account, we may retain certain records for legal, tax, or fraud prevention purposes for up to seven years.
Order history: Order information is retained for at least the duration required by applicable tax and consumer protection laws.
Communications: Messages submitted through our automated forms are retained for up to two years to help us resolve ongoing issues.
Usage and technical data: This data is typically retained for a shorter period, generally up to 12 months, unless needed for security investigations.

When your information is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption: All payment information is encrypted using Secure Socket Layer (SSL) technology. Your data is transmitted securely between your browser and our servers.
Access controls: Access to personal information is restricted to authorised personnel who need that information to perform their job functions (e.g., processing orders or handling returns).
Regular monitoring: We monitor our systems for potential vulnerabilities and security breaches.
Secure storage: Personal information is stored on protected servers behind firewalls.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you through the website and take all reasonable steps to mitigate the impact.

7. Your Privacy Rights

Depending on your location (e.g., residents of the European Economic Area, United Kingdom, California, or other regions with specific privacy laws), you may have certain rights regarding your personal information. These rights may include:

Right to access: You may request a copy of the personal information we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure (“right to be forgotten”): You may request that we delete your personal information, subject to certain legal exceptions.
Right to restriction of processing: You may ask us to limit how we use your data.
Right to data portability: You may request a machine‑readable copy of your data to transfer to another service provider.
Right to object: You may object to our processing of your data for direct marketing purposes or where we rely on legitimate interests.
Right to withdraw consent: If we are processing your data based on your consent (e.g., for marketing cookies), you may withdraw that consent at any time.

To exercise any of these rights, please log into your account on laurenthompes.com and use the “Privacy Request” form in your account dashboard. We will respond to your request within 30 days. In some cases, we may ask for additional information to verify your identity before processing your request. We do not charge a fee for exercising these rights unless your request is excessive or repetitive.

If you are located in the European Economic Area and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection authority.

8. Third‑Party Links

Laurenthompes.com may contain links to third‑party websites, such as payment processors or social media platforms. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third‑party websites. We encourage you to read the privacy policies of any website you visit after leaving our site.

9. International Data Transfers

Our business operates from multiple locations, and your personal information may be transferred to, stored, or processed in countries outside of your country of residence. These countries may have data protection laws that are different from (and sometimes less protective than) the laws of your country. Whenever we transfer your personal information internationally, we take steps to ensure that an adequate level of protection is in place, such as using standard contractual clauses approved by relevant authorities.

By using laurenthompes.com and providing us with your personal information, you acknowledge and agree to such international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page and update the “Last updated” date at the top of the policy. We will also notify you through a prominent notice on laurenthompes.com or via the messaging system in your account. Your continued use of our website after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11. Children’s Privacy

Our website and the Laurent Hompes collection are intended for adults aged 18 years or older. We do not knowingly solicit or collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please use the automated help form on our website. Upon verification, we will delete that information immediately.

12. Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) signal. Because there is no universally accepted standard for how websites should respond to DNT signals, laurenthompes.com does not currently respond to them. Instead, you may manage your preferences regarding certain tracking technologies through your browser settings as described in Section 4 (Cookies).